In the unlikely event the item you ordered is damaged during transit, please take photos and email them to customer support at firstname.lastname@example.org. Please include your Order # in the subject line. We will file a claim with the carrier and ensure a replacement is sent out within 2 business days.
Please note that you may be required to send the item back using a prepaid return label.
Important: Each item is quality-checked and carefully packaged before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.